Bags and Cases
INFORMATION QUESTIONS
INFORMATION QUESTIONS
We offer delivery worldwide on all orders over $50 (orders subject to verification checks). Any deliveries scheduled to arrive on the Saturday or Bank Holiday will be delivered the following working day.
Our warehouse is closed on Bank Holidays so orders placed on a Bank Holiday will not be processed until the following working day. Delivery to Republic of Ireland, Channel Islands, Isle of Man & Isle of Wight is charged at $15. Orders under $50 will be subject to a charge of $4.49.
We will always endeavour to deliver within the selected and advised time frame, however, we cannot provide a guarantee of this due to possible unforeseen circumstances. If you have paid for a time slot delivery or Saturday delivery, we will refund the delivery cost should we not deliver in the advised time frame.
Once your order has been dispatched from our warehouse, we would be unable to make amendments to your delivery. However, upon dispatch you will receive text/email tracking information from Mail Service. From here you can make amendments to your delivery directly with Mail Service. Before your order has been dispatched it may be possible to make amendments to your delivery by contacting our Customer Service team.
Once an order has been placed via the web or our Contact Centre for home delivery we cannot amend the order to be collected from store. Should you wish to collect an item from store instead, we can cancel your original order and you can place a Collect@Store order at movavision.com to collect at your local Mova Vision branch
If one or more items are out of stock at the time that you placed the order we will usually dispatch the items that are in stock right away and then the rest of the order will follow once we have received stock. If you have placed your order via PayPal or on a Finance agreement, we are unable to part-ship the order. Therefore, please take note of which items are in stock when ordering and select the products accordingly.
We can part-ship orders providing the order was not placed via PayPal or on a Finance agreement.
Your order will usually be delivered by DPD. DPD normally deliver Monday to Friday, 8am - 6pm.
No deliveries will be made on Bank or Public Holidays.
If you would like your Order to be delivered on a Saturday there will be an additional charge.
If your Order is to be delivered by DPD you can track your Order online to find a scheduled delivery date.
Once your order has been dispatched you will receive notification from DPD to confirm tracking information. They will send you regular updates with the status of your order and will also provide a DPD consignment number which you can use to track the status of your delivery at www.dpdlocal-online.co.uk. Tracking information becomes available on the day of delivery.
With the tracking information that you have received from UK Mail, you should be able to track the progress and status of the delivery. If the information provided shows that you should have received the delivery already, please contact our Customer Service team immediately to report this. We ask that you inform us within 3 days if you have not received delivery. As per process, our Customer Service team will need to carry out a full investigation with UK Mail to resolve this for you.
If you have ordered online at movavision.com, you can create an account when placing the order. Once logged in to your account you can view previous orders and track the progress of your existing order. If you have placed a Collect@Store order, the store will be in contact with you via text or email to keep you updated on the status of your order. Please see section below for further details on this. If you have any queries regarding this you can find the store’s contact information on Storefinder.
In Stock for Home or Work Delivery
The item is in stock in our warehouse and available for delivery
Item available for pre-order
This refers to an order being placed for a product that has recently been announced but the stock has not yet arrived from the suppliers. By completing a ‘pre-order’ for the product you will be placed on a waiting list, which is fulfilled on a first-come first-served basis when stock arrives. We will pre authorise your credit or debit card at the point of ordering but no payment will be taken until the item is despatched to you. We will contact you prior to the stock arriving to advise of expected delivery
Collect at Store
This is showing as being available to reserve and collect in store. The store will be in contact as soon as they have picked the item and it’s ready for collection
Usually delivered in 2-3 working days
We do not currently have stock in our warehouse, therefore the order will be dispatched from store and will take slightly longer for delivery.
Special Order
Home Delivery Usually Within 28 Days – This is an item that we do not stock in our warehouse and therefore it is ordered directly from the supplier. We advise that it can take 28 days for delivery, however, this is usually fulfilled a lot sooner.
If you would like to cancel your order before the item has been dispatched, please contact us. If the item has been dispatched already, we will have to organise for the item to be returned and a refund processed.
If you would like to make amendments to your order before the time of dispatch, please speak with our Customer Service team. Please note that if you are wishing to purchase additional items on your order, this will need to be processed on a separate sale. Amendments cannot be made after the order has been dispatched.
Payment is taken when you place your order on the Website.
If you have placed an order for a pre-order item, we will dispatch this as soon as we have received the stock in from the supplier. We will endeavour to keep you updated with the progress of your pre-order throughout. Pre-orders are fulfilled in the order that they have been placed.
