Privacy Policy

As with an online purchase, when you purchase goods from us in store, we will use your personal information to complete your purchase. The details we collect from you will include your name, address, payment and other contact details.

To complete your purchase, we share your personal information with our subcontractors who are involved in the purchase process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.

We need to process your personal information in this way to enter into and perform the contract for the item you have purchased from us

When you phone us or message us using our website chat service, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to confirm whether a particular product is available or explain how our delivery or returns process works.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

If you have opted in via our website or over the telephone to receive marketing communications from us, we will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.

When we send you marketing emails, we rely on your consent to contact you for marketing purposes. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. 

You are not under any obligation to provide us with your personal data for marketing purposes. We will also occasionally contact you to ensure you are happy to continue receiving electronic marketing communications from us.

You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at cs@jessops.com or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.

We will use your personal information to:

Provide you with a more effective user experience (such as by displaying products we think you will be interested in, based on your purchase history and browsing habits). 

Remind you about incomplete purchases, if you are logged into your online account and don’t complete a purchase.

Make our site more secure, to troubleshoot problems and for testing, research and statistical purposes.

If you use the Jessops Photo App, we use a tool provided by Mixpanel to understand how our users interact with the App. The personal information we collect when you use the App includes your location, the device you are using, how you interact with the App and whether you have used the App before.

We also share aggregated, anonymous data with Google to help us optimise our site.

We process your data for these reasons because we have a legitimate interest to provide you with the best experience we can, to improve our site, and make sure it’s kept secure.

You can prevent us from using your personal information in this way by using the 'do not track' functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.

If we use Mixpanel’s cookies rather than their server-side functionality, we also need to add a line in to the cookies section of the policy (naming the cookie with a sentence on what it does).

We will transfer your personal information to a third party:

• If we sell or buy any business or assets, we will provide your personal information to the seller or buyer (but only to the extent we need to, and always in accordance with data protection legislation); or

• If Jessops or the majority of its assets are acquired by somebody else, in which case the personal information held by Jessops will be transferred to the buyer.

We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the relevant seller or buyer of our business may not be able to provide services to you.

In some circumstances we may also need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation.

When you visit our site, we will automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and

• Information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

We will combine the information you provide to us with information we collect about you

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

Movavisioncom This cookie is used to set various preferences for the website, for example a list of recently viewed products. It also sets parameters for some third-party analytics providers e.g. Google.

Doubleclick.net This cookie is part of Google’s advertising network. It is used to provide engaging and relevant advertising to the end user. No personally identifiable information is stored in this cookie. Depending on user settings information contained in this cookie may be added to the user’s account.

Hotjar.com Hotjar enables us to better understand how people are using our site through providing analytics, feedback and using a cookie to track how users click, tap and scroll.

Fresh Relevance This is a service which helps us manage some of the promotions and merchandise we display on the website (banners, selected cameras, drones, lens etc.) and to help you to make sure you don’t miss out on a great offer from us. The cookie enables us to email you a reminder if you have started, but not completed a purchase after you have filled in your email address. We also do this if you are just browsing our website, but you have given us your email address previously. This service is designed to helps us provide you with a great user experience, and we will not use this email to send you other communications unless you specifically ask us to. To manage your cookie preferences in relation to this tool at any time, please see their cookie policy:

Rakuten Marketing – Use of Rakuten’s platform allows us to work with a wide variety of publishers and websites who advertise for us. Cookies are used to track those who purchase from us or who have clicked on our adverts in the Rakuten network. To understand more on how Rakuten uses your information, and to manage your cookie preferences in relation to this platform at any time, please see their cookie policy

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. 

Except for essential cookies, all cookies will expire after 2 years.

All information you provide to us is stored on our secure servers or those of our third party data storage providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You must not share your password with anyone.

Many of the third parties we work with who help us run our business are based outside the European Economic Area (EEA). Because of this, their processing of your personal information will often involve it being transferred outside of the EEA.

Whenever we transfer your personal information outside of the EEA, we ensure it is protected by making sure at least one of the following safeguards is in place: 

by transferring your personal information to a country that has been deemed to provide an adequate level of protection by the European Commission;

by using specific contracts approved by the European Commission which give your personal information the same legal protection it has as if it never left the EEA; and

where we use organisations based in the United States, we may transfer your personal information to them if they are part of the Privacy Shield, which requires them to provide similar protections to those your personal information has when it is in the EEA.